gbajer Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data gbajer collects from Bangladeshi players, why we collect it, how we protect it, and the rights you hold over your own information.
This Privacy Policy ("Policy") is issued by gbajer ("gbajer", "we", "us", "our") and applies to all personal data processed in connection with your use of the gbajer website at https://gbajer.bet and all associated services (the "Platform"). This Policy is written in English and is addressed to all registered and prospective users of the Platform, with specific reference to players based in Bangladesh.
gbajer is committed to handling your personal data with care, transparency, and respect. We collect only the data we genuinely need to operate the Platform, process transactions, keep your account secure, and comply with applicable legal obligations. We do not sell your data to third parties for marketing or advertising purposes, and we will never share your information with anyone outside the circumstances described in this Policy.
By registering a gbajer account or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you have any questions about how your data is handled, please contact us at [email protected].
Your Privacy at a Glance
We Never Sell Your Data
gbajer does not sell, rent, trade, or otherwise monetise your personal information to any third party for their own marketing purposes. Your data is used exclusively to run your account, process your transactions, prevent fraud, and meet legal requirements. That is the full extent of how it is used.
SSL Encryption on Every Connection
Every connection between your device and the gbajer Platform is protected by industry-standard SSL/TLS encryption. This means that your login credentials, personal information, and payment details are transmitted in an encrypted form that cannot be intercepted in plain text by any third party on the same network.
Minimal Data Collection
We only request the personal information that is strictly necessary for registration, identity verification, payment processing, and legal compliance. We do not ask for data we do not need. Optional profile information — such as a display name — remains optional, and its absence will not restrict your access to the Platform.
Defined Retention Periods
We retain your personal data for as long as your account is active and for a defined period thereafter as required by applicable law and our internal compliance obligations. Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to your identity.
Your Rights Are Respected
You hold meaningful rights over the personal data gbajer holds about you — including the right to access it, correct it, request its deletion in certain circumstances, and object to specific types of processing. The full scope of your rights and how to exercise them is set out later in this Policy.
Local Payment Methods Handled Carefully
When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, we process the transaction reference data required to reconcile your account balance and confirm payment. We do not store your full mobile banking PIN or password. Payment credentials are handled directly by the respective payment providers under their own privacy and security frameworks.
1. Data We Collect
gbajer collects personal data from you through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party partners such as payment providers and identity verification services. The categories of data we collect are described below.
1.1 Data You Provide Directly
When you register an account or update your profile, you provide us with information that may include:
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify you are 21 years of age or older).
- Bangladesh mobile phone number and email address.
- Residential address in Bangladesh (city, district, and postal code).
- Payment method details, including mobile financial service account numbers for bKash, Nagad, Rocket, or Upay, or card details for Visa or Mastercard transactions.
- Identity verification documents, such as a copy of your National Identity Card (NID) or passport, submitted when required by our compliance process.
- Any communications you send to our support team, including the content of support chat messages or emails.
1.2 Data Collected Automatically
When you access and use the gbajer Platform, our systems automatically record certain technical and behavioural data. This includes your IP address and approximate geographic location, the type of device and operating system you are using, your browser type and version, session timestamps, pages and game types visited, bet history and wagering patterns, and any error logs generated during your session. This data is used to maintain Platform performance, detect fraud, and improve the user experience.
1.3 Data Received from Third Parties
We may receive supplementary personal data from trusted third-party service providers, including identity verification agencies that confirm your identity against national records, payment processors that confirm the status and outcome of financial transactions, and fraud prevention services that flag suspicious activity patterns. Data received from these partners is handled under the same protections as data you provide directly.
2. How We Use Your Data
gbajer processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The table below summarises our main processing activities and the legal basis for each.
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract with you |
| Age and identity verification (21+) | Legal obligation |
| Processing deposits and withdrawals | Performance of contract with you |
| Fraud prevention and security monitoring | Legitimate interest |
| Customer support and complaint handling | Performance of contract with you |
| Responsible gaming monitoring | Legal obligation / legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Regulatory record-keeping | Legal obligation |
| Promotional communications (where opted in) | Consent |
Where we rely on your consent to process data — for example, to send you promotional messages about new game releases, bonus offers, or upcoming BPL and IPL betting events — you may withdraw that consent at any time by updating your communication preferences within your account settings or by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing that took place before withdrawal.
3. Sharing Your Data
gbajer does not share your personal data with third parties except in the specific circumstances described below. Any third party that receives your data is contractually required to handle it in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.
3.1 Payment Service Providers
To process deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers receive only the minimum data required to execute and confirm the transaction. They are bound by their own privacy policies and applicable financial regulation.
3.2 Identity Verification Services
Where account verification is required, we may share your submitted identification documents and personal details with third-party identity verification providers. These providers compare your submitted data against government and commercial databases to confirm your identity and age. Their processing is performed under strict data processing agreements with gbajer.
3.3 Fraud Prevention and Security Partners
To protect the integrity of the Platform and the safety of all users, we may share relevant account and transaction data with fraud prevention services and cybersecurity partners. This sharing is limited to what is reasonably necessary to investigate or prevent fraudulent activity and is carried out under our legitimate interest in maintaining a secure platform.
3.4 Game Content Providers
The gbajer Platform features games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by one of these providers, limited session data — such as a pseudonymous player identifier and game result data — may be shared with the provider for the purpose of game operation, result verification, and technical support. These providers do not receive your full personal profile.
3.5 Legal and Regulatory Disclosure
gbajer may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, where we have a good-faith belief that disclosure is necessary to protect the rights or safety of any individual, or where disclosure is required to respond to a valid legal process such as a court order or official investigation.
5. Data Retention
gbajer retains your personal data for as long as your account remains active and for a minimum period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods we apply to different categories of data are as follows.
5.1 Account and Identity Data
Your registration information, identity verification documents, and account history are retained for a minimum of five years following account closure. This retention period reflects our obligations with respect to anti-money laundering record-keeping and fraud investigation requirements.
5.2 Transaction Records
Records of all deposits, withdrawals, and wagering transactions are retained for a minimum of five years from the date of the transaction. These records are maintained to enable dispute resolution, regulatory audits, and financial reconciliation. After the mandatory retention period, transaction records are securely deleted or anonymised.
5.3 Support Communications
Records of support interactions — including emails, live chat transcripts, and complaint correspondence — are retained for three years following the resolution of the relevant issue. This retention allows us to refer back to prior interactions in the event of a recurring issue or escalated dispute.
5.4 Marketing Preferences
If you have opted in to receive promotional communications from gbajer, your consent record and associated preference data are retained for the duration of your subscription plus one year following any opt-out, to demonstrate compliance with your original consent and subsequent withdrawal.
6. Your Rights
As a gbajer user, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for handling standard requests.
Right of Access
You may request a copy of the personal data gbajer holds about you, along with information about how it is being used. We will provide this information in a clear, structured format within a reasonable period of receiving your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly within your gbajer account settings without contacting support.
Right to Erasure
In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it — you may request that we delete your personal data. Note that mandatory retention obligations (such as those applicable to financial transaction records) may mean that full erasure is not immediately possible.
Right to Object
Where we rely on our legitimate interests as the legal basis for processing, you have the right to object to that processing if you believe it overrides your own interests. You also have the absolute right to object to the use of your personal data for direct marketing purposes at any time.
Right to Data Portability
Where we process your data on the basis of your consent or the performance of a contract, and where the processing is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.
7. Data Security
gbajer implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures are reviewed and updated on a regular basis in line with evolving best practices. Key measures in place include:
Technical Safeguards
- SSL/TLS encryption on all data transmissions between your device and our servers.
- Encrypted storage of sensitive data fields including password hashes and payment references.
- Firewall and intrusion detection systems monitoring network traffic in real time.
- Regular vulnerability scanning and penetration testing of the Platform infrastructure.
- Multi-factor authentication options available to all registered users.
Organisational Safeguards
- Access to personal data is restricted to authorised personnel who have a documented need to process it in the course of their role.
- All staff with access to personal data are trained in data protection principles and internal security policies.
- Data access logs are maintained and reviewed to detect any anomalous internal access patterns.
- Incident response procedures are in place to manage and notify users of any confirmed data breach in a timely manner.
While gbajer takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your gbajer account, enable any available two-factor authentication options, and never share your login credentials with any other person.
8. Minors & Age Restriction
The gbajer Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is performed as part of the registration process and may be supplemented by document-based verification at any time. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and you believe your child has registered on the Platform, please contact us immediately at [email protected].
9. Changes to This Policy
gbajer reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The revised Policy will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect your rights or how we use your data — we will notify registered users by email or in-Platform notification prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about how gbajer protects your personal information. Continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
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